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**Enima LTD – Camping Store Refund Policy**
**Effective Date: 24/03/2024**
Thank you for shopping at Enima LTD, your ultimate destination for camping gear and equipment. We strive to ensure your satisfaction with every purchase. However, we understand that occasionally, you may need to return or exchange an item. Please review our refund policy below:
**1. Returns and Refunds:**
– We accept returns within 30 days of the original purchase date.
– To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
– Proof of purchase is required for all returns. Please retain your receipt or order confirmation email.
– Refunds will be issued to the original method of payment used during the purchase.
– Shipping costs are non-refundable, except in cases where the return is due to a defect or error on our part.
– Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and the status of your refund.
**2. Exchanges:**
– If you need to exchange an item for a different size or color, please contact us at [info@enimaltd.com](mailto:info@enimaltd.com) or call us at +447465886069 to initiate the exchange process.
– Exchanges are subject to product availability. If the requested item is out of stock, a refund or store credit may be offered as an alternative.
**3. Damaged or Defective Items:**
– In the rare event that you receive a damaged or defective item, please contact us immediately upon receipt.
– We may request photographic evidence of the damage or defect to expedite the resolution process.
– Depending on the circumstances, we will offer a replacement, exchange, or refund for the damaged or defective item.
**4. How to Initiate a Return:**
– To initiate a return, please contact our customer service team at [info@enimaltd.com](mailto:info@enimaltd.com) or call us at +447465886069.
– Provide your order number, the item(s) you wish to return, and the reason for the return.
– Our customer service team will provide you with further instructions on returning your item(s).
**5. Contact Information:**
Enima LTD
Office: 71-75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom
Company Number: 15567731
Email: info@enimaltd.com
Website: https://enima.site/
**Please Note:**
– Returns received without prior authorization may not be accepted.
– Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
– We reserve the right to refuse returns that do not meet our policy requirements.
Thank you for choosing Enima LTD for your camping needs. If you have any further questions or concerns regarding our refund policy, please don’t hesitate to contact us. Your satisfaction is our top priority.